Overview: Responding with appropriate conversation styles, or modes, is crucial to achieving desirable results. The Thomas-Kilmann Conflict Mode Instrument (TKI) will be used to introduce five  different conflict-handling modes, or styles, and the potential of each.
- Comprehend how different conflict-handling modes, or styles, have potential advantages and disadvantages.
- Apply five  conflict management modes to past conflictual situations. Discuss whether the styles chosen were optimal in resolving conflict.