Managing Conflict (On-Site)

TKI Assessment Prior On-site | 4-hours | AV | Classroom 30 Participants


Overview: Responding with appropriate conversation styles, or modes, is crucial to achieving desirable results. The Thomas-Kilmann Conflict Mode Instrument (TKI) will be used to introduce five [5] different conflict-handling modes, or styles, and the potential of each.

  • Comprehend how different conflict-handling modes, or styles, have potential advantages and disadvantages.
  • Apply five [5] conflict management modes to past conflictual situations. Discuss whether the styles chosen were optimal in resolving conflict.

Additional information

Target Audience

All personnel




4 Hours

Max Participants

30 Participants